Yes, our products have a shelf life of 24 months from the date of opening. For best results, we recommend storing them in a cool, dry place and using them within this period.

At Nunukul, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we’re here to help.

You may return most new, unopened items within 14 days of delivery for a full refund or exchange, provided the item meets the following conditions:

1. The item is unused and in its original packaging

2. Proof of purchase is provided (e.g., receipt or order number)

3. The item is not a clearance, final sale, or customised item (unless faulty)

To initiate a return, please contact us at support@nunukul.com.au or contact us on 1300 310 941 with your order number and reason for return. We will provide return instructions and shipping details.

Please note: Return shipping costs are the responsibility of the customer unless the return is due to a fault or error on our part.

If your order hasn’t arrived within the estimated delivery timeframe, please check your tracking information for updates. If there are no updates or you believe your order may be delayed or lost, contact our customer service team at support@nunukul.com.au or 1300 310 941, and we’ll investigate it for you as soon as possible.

We offer complimentary shipping within the Sydney metropolitan area, with delivery typically taking 3–4 business days.

For all other locations, we ship Australia-wide using trusted delivery partners. Delivery times may vary depending on your location.

If you have any questions or would like to speak with our customer service team regarding your order, please contact us at support@nunukul.com.au or call us on 1300 310 941.